FAQs

General Questions
Getting Started
How it Works
Customer Support
Billing and Payments

General Questions

Q: Why should I use USchedule?

If you own or work for an appointment-based business, USchedule can help you become more efficient and productive. With USchedule, you not only manage appointments, you can also manage employee time, resources and customer relations. You can access the business schedule 24/7, even when you are out of the office, providing you with the most up-to-date appointment list, anytime, anywhere.

Q: Can USchedule save me money?

Absolutely. Not only can USchedule help you save money, it can also boost your revenue. How? By helping you run your business more efficiently. For example, by automatically sending e-mail and/or text message appointment reminders to your customers, you significantly reduce the incidence of no-shows since customers have no more excuses for missing their appointments. The waiting list feature adds one more protection against empty appointments slots by giving customers the opportunity to avail themselves of a favorite time should someone cancel. You (and optionally, your customers) also gain the convenience of having access to your appointments schedule any time, any where.

Q: Do I need to install software in order to use USchedule?

No. USchedule is a Web-based application, which means you have no software to buy and install and no upgrades to deal with in the future.

Q: Do I need my own Web site in order to use USchedule?

No. If you don’t have a Web site, USchedule will provide you with your own customized scheduling Web page, complete with your logo and colors. All you need is an Internet connection. On the other hand, if you would like a Web site, USchedule can help you build a brand new site.

Q: Can I still book customer appointments over the phone or in person when I have USchedule?

Of course. USchedule becomes the primary tool to book all your business appointments, whether in person, on the phone or online. You and your employees along with your customers (if you so choose) can book appointment in the scheduler.

Q: How safe is my data with USchedule?

Both your data and your privacy are secure with USchedule. We use advanced SSL encryption technology to provide security and data integrity for communications over the Internet. We also have a strict privacy policy in place and USchedule does not sell or share its clients’ data.

Getting Started

Q: How do I get started?

All you need is a computer that has an Internet browser installed (e.g., Internet Explorer, Safari, Firefox, etc.). You can sign up right away by clicking on 'Get Started' and filling out the electronic form on the USchedule Web site.

Q: Can I cancel if I find that USchedule doesn’t work for me?

You may cancel at any time. In addition, USchedule has a money back guarantee policy as follows. If, during the first 30 days of usage, you decide that USchedule is not for you, we will reimburse the monthly hosting fees you have incurred. USchedule will not reimburse fees for domain name acquisition. For more information, go to Terms & Conditions.

Q: I already have a lot of my clients’ information in Excel. Can I export it to USchedule?

Yes. You can transfer your data to USchedule so that you don’t have to retype everything. Contact your account representative to get the appropriate Excel template and assistance in transferring your data at no additional cost.

Q: I already have appointments scheduled in my paper-based appointment book or on another appointment calendar. What do you suggest I do?

The most effective way to proceed is to allow a certain amount of time for you to transfer those appointments to USchedule while you, as a business, start entering new appointments directly into USchedule. When you have completed the transfer on USchedule, you can open the scheduler to your customers so they can book their own appointments online.

Q: Since I have many employees, how can I manage their access to the scheduler?

Since USchedule is permission driven, the designated account administrator can assign full or limited access to employees according to your business requirements.

Q: What do I do if I forget my login name or password?

Use the “Forget password” link on the login page.

How It Works

Q: Do my customers see all the people who are booked for a specific day?

When booking an appointment online with USchedule, your customers see only a list of times available for the service they are requesting. At no time are they able to view who is on the scheduled for that day. Furthermore, you can also choose to limit access to employees according to your business rules. At minimum, the designated account administrator is able to view the full calendar at all times, while granting access to others as needed.

Q: How far in advance can I schedule appointments?

Depending on your business model, you can schedule appointments as far in advance as you want. We recommend that you follow your normal business practice and have appointments open for scheduling for the same period of time you currently allow for your paper-based or electronic calendar.

Q: Can I block time on the calendar for times when I won’t be available?

Absolutely. Moreover, you can schedule your employees the same way. Only the available time slots will show up for the customers when booking online.

Q: Do I get an alert when a customer makes an appointment online?

Yes. USchedule alerts you when a customer has booked an appointment online.

Q: We offer multiple services and we have multiple service providers dispensing services. Can the scheduler capture all of this (service, hours, access, price, etc.)?

Yes. You USchedule allows you to create an electronic appointment calendar that takes into consideration all the services (duration, description, and price), service providers (full time and part-time employees) and resources (rooms, equipments, instruments, etc.) you need your business to be successful.

Q: Can I, or my customers, schedule recurring appointments?

Yes, USchedule allows you or your customers to schedule recurring appointments.

Q: Can I see a full day at a glance with USchedule? A full week?

As the business owner of your schedule, you can easily see a full day, a week or a month at a glance.

Q: Can I send e-mails and text messages to my customers to remind them of their appointments?

Yes. USchedule sends e-mails and/or text messages to your customers according to their preference. Please note that cell phone providers may charges fees for text messages according to their company policy.

Customer Support

Q: How can I get support if I have questions about the scheduler application, billing, etc.?

If you have any questions regarding the application, billing or any other subject, you can e-mail us or call customer service at 877.696.0415 during normal business hours – 8 am to 5 pm, Pacific Time, Monday through Friday. In addition, USchedule comes with Online Help to assist you at any time with questions regarding the scheduling application.

Billing and Payments

Q: What types of payment does USchedule accept?

USchedule accepts three major credit cards, VISA, MasterCard and American Express along with eCheck.

Q: Why doesn't my credit card statement show a payment to USchedule but shows one to Zenic Cubed? Who is Zenic Cubed?

Since USchedule is a division of Zenic Cubed, Inc., your credit card statement will show a payment to its parent company, Zenic Cubed, Inc., and NOT USchedule. Please refer to Terms and Conditions for additional information.

Q: When will you start charging my credit card?

The first charge on your credit card will be dated the day your account is activated. Subsequent monthly charges will fall on the same date the first charge was made. For example, if the first charge was dated May 12, your credit card will be charged every 12th day of the month thereafter.

Q: Can I view my invoices? Can I print them?

Yes. All your service invoices are viewable and printable.

Q: Can I get a refund if I terminate my account with USchedule?

You will get a full refund for monthly fees if you cancel within 30 days.